McLeod Customer Portal Ideas
We find our tickets do not typically contain any information from Mcleod staff as to what changes they made as a result of the ticket. That information is sometimes given verbally or not shared at all, including what changes in functionality. This limits the usefulness of the system in general.
Info needed:
What was discussed
What changes were made
Were changes made in DEV, PROD, or just a single item
What validation was performed from Mcleod side.
The portal team is working with the support teams to encourage more updates on the portal - including status updates on projects and support details as they happen. Thank you for your use of the portal!