Add prompts or even a check list of items that would help upon initial entry of a work order to speed up response time from Support and enable less time/back and forth on triage for this info. How many users affected, is there an error, when did i...

Adding responsibility filtering to office payees and driver payees. Execs don;t always want their info out to all staff that have payroll access this gives an additional layer to be able to exclude a payroll clerk from seeing execs but can process...

When quick connecting to a customer's environment, it would be nice to have the available environments, login information, and their configured workspaces (PBweb, Imaging, hosted links, etc) pull when the Bomgar screen opens instead of having to r...

When replying to a WO and selecting the Email button, it only copies the key user into the thread. Would be nice if it could automatically include all users in the WO email thread.

Start a timer when support is working on the WO, tracks time spent in WO and environment. Allows more precise billing of customers and automates process allowing support to focus on resolution instead of time documentation.

When submitting a new work order, should provide an option to either select what their issue pertains to, and/or AI could automate the queue assignment. This ensures issues are escalated to the appropriate channels and speeding up resolution time.

Have forms available in the portal for customers to fill out prior to submitting a ticket. Such as Key User Update forms.

Customer would like to be able to see timelines as related to different projects. For example: docpower, logix solutions, edi, mobilecomm etc..

Use the opportunity to get the customer's feedback on the relative priority of their support tickets. It should be optional and not tied to our Priority level in Raptor. Example attached

Please create a McLeod User Forum so McLeod users can share their issues and suggestions to get peer feedback about how to resolve common issues and suggestions that are being used in their TMS.