We find our tickets do not typically contain any information from Mcleod staff as to what changes they made as a result of the ticket. That information is sometimes given verbally or not shared at all, including what changes in functionality. This...

For Owner Operators that are leasing a truck from a separate company that is also in McLeod, it would be helpful to allow the settlement deduction to post that truck payment to the leasing company instead of to the trucking company. This could als...

It would be helpful to allow a single settlement deduction to post to multiple GL accounts. For instance, if we only want to show one deduction for a truck wash but want to post the fee charged to a different GL account for tracking.

Please create a McLeod User Forum so McLeod users can share their issues and suggestions to get peer feedback about how to resolve common issues and suggestions that are being used in their TMS.

Customer would like to be able to see timelines as related to different projects. For example: docpower, logix solutions, edi, mobilecomm etc..

Use the opportunity to get the customer's feedback on the relative priority of their support tickets. It should be optional and not tied to our Priority level in Raptor. Example attached

ARMs do not scrub Work Orders that have a Resolution Note entered and have been marked Completed. The only notification we receive is an email notifying that a Comment has been added to the portal.

It would be faster for the customers to be able to copy a screenshot and paste it directly into the customer portal.

I often include screenshots in my emailed support messages. It would be helpful to have that functionality on the portal.

Drag and Drop images into the descriptions for Work Orders. that would be beneficial for customers and McLeod employees to streamline responses and addressing WO's.