Can you please make the column headers multi sort (high/low, a/z, date, etc). For example, I can sort my ticket type of open to the top and then click the date header to put in date order.

Sometimes tickets are closed prematurely when there's been no response after a few days. Sending a couple follow up emails would benefit end users to make sure they see the response or automate the follow up email to get a response back from the e...

As a: client working our side of WO's I would like: to have a clear indication of "who has the ball" when working resolution of WO's So that: I can quickly identify which items require my attention

Only the last 50 work orders are visible in the portal. I would like to see all of them so I can use them as a resource. Also if the person assigned would have to put a comment in for resolution it would be a great tool to use!

All websites that require a password and username should have the ability for a user to change their passwords as needed.

I would like the ability to choose the columns I want to display in the WO list to customize my view per my needs.

I would like the ability to see at a glance certain support measurements for our org. Things like MTTR, or number of tickets open this month, number of tickets closed, number of tickets per status. I can't think of every potential report I may wan...

I noticed that when the tax documents are clicked it immediate downloads. I would recommend a viewer box of some sort or option to view/download be given.

The customer requested that I add an idea: Once you have done the search, you could go to certain columns and exclude them. For example, if you did a search of all locations but then could click on the column header and choose from a list of items...

The comment codes likely do not mean much to the customer show the comment description. There is plenty of space to arrange the page to see more of the comment without having to drill down.