Add prompts reminding when entering a request to provide what company, what users (including user names), what order, duplication steps, where in the system, last restart, what product, screenshots, error messages, logs, additional users that need...

It would be even better if this could be an automated email sent out to Key Users.

Saved Filters to load automatically on the WO dashboard, right now when logging in i have to select open items, and then go to the other field for type for request, so i can see and keep track of open items. Having saved filter option would allow ...

When upgrading there are so many projects you cannot find programming or other projects.

As a: client working our side of WO's I would like: to have a clear indication of "who has the ball" when working resolution of WO's So that: I can quickly identify which items require my attention

I would like to see a list of all the available modules, with checkboxes to show me which ones we have and which ones we don’t. From there, have the ability to click on any module name and get a description, or take me to additional information ab...

Only the last 50 work orders are visible in the portal. I would like to see all of them so I can use them as a resource. Also if the person assigned would have to put a comment in for resolution it would be a great tool to use!

All websites that require a password and username should have the ability for a user to change their passwords as needed.

I would like the ability to choose the columns I want to display in the WO list to customize my view per my needs.

I would like the ability to see at a glance certain support measurements for our org. Things like MTTR, or number of tickets open this month, number of tickets closed, number of tickets per status. I can't think of every potential report I may wan...