in addition to the generic description, customers would like to see the details of the initial request.

There is no way to currently set a ticket priority in the portal

Add the ability to add PDF attachments to My Portal. Currently it is not available

Add work_order.plan_start_date for Projects only, and only if the field is populated in RAPTOR; Add work_order.customer_refno for all work orders if populated in RAPTOR

When entering a work order have the ability to add additional contracts to the request. I would like additional people within the company to be aware that the request has been entered and receive updates, I may be a key user but have a non-key use...

When an item is not getting updates, we would like it documented that an escalation request was made. This may get overused, but it is frustrating when an important issue has not been updated or ETA to resolve.

Create admin users in the portal so that we can add our own users into the system.

I noticed two tickets for same issue but could not close either ticket so it would help if could close them if no longer needed or if duplicated.

See technician comments as to status of issue if not resolved and also the steps taken so far.

It would be great if the links to the page to register for Acceleration/Ignition training could be found on a tab under Resources from MyPortal. This would streamline places to direct customers to go.