I like having this portal vs. the old one...great improvement! Story: As a customer, I would like to see a column that lists the name of project(s) so that I can view all WOs from a certain project grouped together. The name of the project should ...

Give better descriptions on your Work Orders. Example: Install/Training-PNN. I have no clue what that even means but it is an open work order

I'd like to be able to track tickets submitted by each of our key users. Filtering/ordering by the person who submitted the work order would be helpful for visibility, prioritization, and planning.

This limitation to know you are 'over the limit' for the box +portal has an auto-timeout =I end up trying to submit the ticket 3 times before it actually takes.

Add a flag or color to the work order in the portal to indicate the work order has a new comment that has not yet been read.

Sometimes tickets are closed prematurely when there's been no response after a few days. Sending a couple follow up emails would benefit end users to make sure they see the response or automate the follow up email to get a response back from the e...

There seems to be an issue where if an email message is attached to a work order, or perhaps if an attachment is corrupted, it makes it so you cannot update any comments on the work order in the customer portal. I have attempted to update a commen...

Use combinations of Activity Status and Stage to create filters that make sense to the customer. For instance, Waiting / Response might show "Waiting on Customer" where Waiting / Ready might show "In Planning".

The less customers have to click to get to info, the more they will use this portal. Use icons or color to add context to the Status. Example is attached.

Can you please make the column headers multi sort (high/low, a/z, date, etc). For example, I can sort my ticket type of open to the top and then click the date header to put in date order.