This page is for McLeod Support Portal ideas only. McLeod LoadMaster, PowerBroker and other module ideas should be entered into the McLeod Software Ideas page here: https://mcleodsoftware.ideas.aha.io/

Add a flag or color to the work order in the portal to indicate the work order has a new comment that has not yet been read.

I like having this portal vs. the old one...great improvement! Story: As a customer, I would like to see a column that lists the name of project(s) so that I can view all WOs from a certain project grouped together. The name of the project should ...

Give better descriptions on your Work Orders. Example: Install/Training-PNN. I have no clue what that even means but it is an open work order

I'd like to be able to track tickets submitted by each of our key users. Filtering/ordering by the person who submitted the work order would be helpful for visibility, prioritization, and planning.

Add prompts reminding when entering a request to provide what company, what users (including user names), what order, duplication steps, where in the system, last restart, what product, screenshots, error messages, logs, additional users that need...

This limitation to know you are 'over the limit' for the box +portal has an auto-timeout =I end up trying to submit the ticket 3 times before it actually takes.

Use combinations of Activity Status and Stage to create filters that make sense to the customer. For instance, Waiting / Response might show "Waiting on Customer" where Waiting / Ready might show "In Planning".

The less customers have to click to get to info, the more they will use this portal. Use icons or color to add context to the Status. Example is attached.

There seems to be an issue where if an email message is attached to a work order, or perhaps if an attachment is corrupted, it makes it so you cannot update any comments on the work order in the customer portal. I have attempted to update a commen...