McLeod Customer Portal Ideas
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This page is for McLeod Support Portal ideas only. McLeod LoadMaster, PowerBroker and other module ideas should be entered into the McLeod Software Ideas page here: https://mcleodsoftware.ideas.aha.io/
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Ability to paste a screen shot into the customer portal instead of uploading the image

It would be faster for the customers to be able to copy a screenshot and paste it directly into the customer portal.
Rose Reedy 10 months ago in  0 Future consideration

Add a method for customer to provide their priority for support items

Use the opportunity to get the customer's feedback on the relative priority of their support tickets. It should be optional and not tied to our Priority level in Raptor. Example attached
Carey Daniel over 1 year ago in  1 Future consideration

Customer be able to see project time in portal

Customer would like to be able to see timelines as related to different projects. For example: docpower, logix solutions, edi, mobilecomm etc..
Ginny Kent almost 2 years ago in  1 Future consideration

Allow Attachments & Screenshots On Initial Work Order Submissions

I often include screenshots in my emailed support messages. It would be helpful to have that functionality on the portal.
Joseph van over 1 year ago in  1 Future consideration

Drag and Drop images into the descriptions for Work Orders

Drag and Drop images into the descriptions for Work Orders. that would be beneficial for customers and McLeod employees to streamline responses and addressing WO's.
Thomas Estrella over 1 year ago in  0 Future consideration

Ability to Set Ticket Priority

There is no way to currently set a ticket priority in the portal
Guest 10 months ago in  0 Future consideration

Add 2 new fields, customer# and planned start date, to Work Order details

Add work_order.plan_start_date for Projects only, and only if the field is populated in RAPTOR; Add work_order.customer_refno for all work orders if populated in RAPTOR
Guest 12 months ago in  0 Future consideration

Allow Company to admin their own user accounts

Create admin users in the portal so that we can add our own users into the system.
Guest almost 2 years ago in  0 Future consideration

Export work orders to excel.

We would like to be able to export the report to share with other internal users in excel or another format.
Justin Nason over 1 year ago in  0 Future consideration

Add a button to close a work order.

I noticed two tickets for same issue but could not close either ticket so it would help if could close them if no longer needed or if duplicated.
Guest over 1 year ago in  0 Future consideration