Overdue events would greatly reduce the number of Rapid Alerts with the ability to target the exact data and streamline the projects. Make the enhancement backwards compatible a few versions so it does not require an upgrade.

Alert when an appointment is in a consignee that is outside the hours of operation. This would assist with a data entry error and missed appointments.

It would be nice if there was an O/O and a company driver GL account option so that we could have proper GL accounting based on the driver's status. Then we could have a single code that would allow for both options to be used.

Customer would like to be able to see timelines as related to different projects. For example: docpower, logix solutions, edi, mobilecomm etc..

Add prompts or even a check list of items that would help upon initial entry of a work order to speed up response time from Support and enable less time/back and forth on triage for this info. How many users affected, is there an error, when did i...

Use the opportunity to get the customer's feedback on the relative priority of their support tickets. It should be optional and not tied to our Priority level in Raptor. Example attached

I often include screenshots in my emailed support messages. It would be helpful to have that functionality on the portal.

Please create a McLeod User Forum so McLeod users can share their issues and suggestions to get peer feedback about how to resolve common issues and suggestions that are being used in their TMS.

It would be faster for the customers to be able to copy a screenshot and paste it directly into the customer portal.

Drag and Drop images into the descriptions for Work Orders. that would be beneficial for customers and McLeod employees to streamline responses and addressing WO's.