Add a flag or color to the work order in the portal to indicate the work order has a new comment that has not yet been read.

Add prompts reminding when entering a request to provide what company, what users (including user names), what order, duplication steps, where in the system, last restart, what product, screenshots, error messages, logs, additional users that need...

This limitation to know you are 'over the limit' for the box +portal has an auto-timeout =I end up trying to submit the ticket 3 times before it actually takes.

Sometimes tickets are closed prematurely when there's been no response after a few days. Sending a couple follow up emails would benefit end users to make sure they see the response or automate the follow up email to get a response back from the e...

As a: client working our side of WO's I would like: to have a clear indication of "who has the ball" when working resolution of WO's So that: I can quickly identify which items require my attention

I noticed that when the tax documents are clicked it immediate downloads. I would recommend a viewer box of some sort or option to view/download be given.