Add prompts reminding when entering a request to provide what company, what users (including user names), what order, duplication steps, where in the system, last restart, what product, screenshots, error messages, logs, additional users that need...

It would be even better if this could be an automated email sent out to Key Users.

When upgrading there are so many projects you cannot find programming or other projects.

As a: client working our side of WO's I would like: to have a clear indication of "who has the ball" when working resolution of WO's So that: I can quickly identify which items require my attention

I would like to see a list of all the available modules, with checkboxes to show me which ones we have and which ones we don’t. From there, have the ability to click on any module name and get a description, or take me to additional information ab...

I noticed that when the tax documents are clicked it immediate downloads. I would recommend a viewer box of some sort or option to view/download be given.