More and more of our customers are going to billing miles of 100ths. We can only input in as 10th's. IE: Miles we can put in is 10.1 miles. Customer uses 10.159 or 10.15. Our fuel ends up being off by like .01 every time.

Please create a McLeod User Forum so McLeod users can share their issues and suggestions to get peer feedback about how to resolve common issues and suggestions that are being used in their TMS.

This page is for McLeod Support Portal ideas only. McLeod LoadMaster, PowerBroker and other module ideas should be entered into the McLeod Software Ideas page here: https://mcleodsoftware.ideas.aha.io/

ARMs do not scrub Work Orders that have a Resolution Note entered and have been marked Completed. The only notification we receive is an email notifying that a Comment has been added to the portal.

It would be faster for the customers to be able to copy a screenshot and paste it directly into the customer portal.

Use the opportunity to get the customer's feedback on the relative priority of their support tickets. It should be optional and not tied to our Priority level in Raptor. Example attached

Customer would like to be able to see timelines as related to different projects. For example: docpower, logix solutions, edi, mobilecomm etc..

I often include screenshots in my emailed support messages. It would be helpful to have that functionality on the portal.

Drag and Drop images into the descriptions for Work Orders. that would be beneficial for customers and McLeod employees to streamline responses and addressing WO's.

in addition to the generic description, customers would like to see the details of the initial request.