I like having this portal vs. the old one...great improvement! Story: As a customer, I would like to see a column that lists the name of project(s) so that I can view all WOs from a certain project grouped together. The name of the project should ...

I'd like to be able to track tickets submitted by each of our key users. Filtering/ordering by the person who submitted the work order would be helpful for visibility, prioritization, and planning.

Use combinations of Activity Status and Stage to create filters that make sense to the customer. For instance, Waiting / Response might show "Waiting on Customer" where Waiting / Ready might show "In Planning".

The less customers have to click to get to info, the more they will use this portal. Use icons or color to add context to the Status. Example is attached.

Can you please make the column headers multi sort (high/low, a/z, date, etc). For example, I can sort my ticket type of open to the top and then click the date header to put in date order.

Saved Filters to load automatically on the WO dashboard, right now when logging in i have to select open items, and then go to the other field for type for request, so i can see and keep track of open items. Having saved filter option would allow ...

I would like the ability to see at a glance certain support measurements for our org. Things like MTTR, or number of tickets open this month, number of tickets closed, number of tickets per status. I can't think of every potential report I may wan...

When signing into the McLeod Customer Portal for Work Orders, this should either default to Open work orders, or allow you to choose your default view. Also, when you leave the screen, it resets the view - very frustrating.

The customer requested that I add an idea: Once you have done the search, you could go to certain columns and exclude them. For example, if you did a search of all locations but then could click on the column header and choose from a list of items...

The comment codes likely do not mean much to the customer show the comment description. There is plenty of space to arrange the page to see more of the comment without having to drill down.