Follow up internally to verify if issue has been resolved or if the submitter handled it on their own or was submitting a ticket in error.

We do not allow .msg files to be added as attachments in the portal, but we do allow them to be added in RAPTOR. The .msg attachments cannot be viewed in the portal. I would like to be able to view in the portal ,but continue to disallow adding th...

Add a link to the e-learning site in the customer portal. There was one in the old portal. There are documents/videos the customer may want access to prior to getting access to the software. E.g. how to obtain google API key.

It would be great if the filters I set to see the list of open items were still set when I return from looking at a ticket. Example: User sets a filter 'Status' to 'Open' The list of Open tickets only is displayed User clicks on random ticket '123...